Responsible Gaming

CaGambleMate supports responsible gambling.

To make sure that you enjoy your gaming experience with CaGambleMate, we have put together a range of options to assist you with responsible gambling:

Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. CaGambleMate therefore advise you to follow these guidelines:

• Please try and establish limits for purchasing, wagering and losses before you commence gambling.
• Gambling is not advised if it interferes with your daily responsibilities.
• Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
• Gambling is not advised if your primary aim is to recoup debt with your winnings.

Self-Assessment

If you feel you have a problem, please ask yourself the following questions:

• Have others ever criticized your gambling?
• Have you ever lied to cover up the amount of money or time you have gambled?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you gamble for long periods?
• Do you stay away from work to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you lost interest in your family, friends or pastimes due to gambling?
• After losing, do you feel you must try and win back your losses as soon as possible?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of coffee?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Do you feel depressed or even suicidal because of your gambling?

Need Help?

ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health. The service is free, confidential, and available anytime. Call ConnexOntario 24/7 at 1-866-531-2600. Text: 247247 or chat: www.connexontario.ca

It is illegal for anyone under the age of 19 to gamble. CaGambleMate urges you to ensure that you protect your computer from unauthorised use by minors.

To do this, you can use a program such as Net Nanny which can be found at:

Net Nanny: https://www.netnanny.com/

The following deposit limits apply:

Interac and Paysafecard

• max 50 deposits to max value of CAD$2,500 per day,
• max 350 deposits to max value of CAD$17,500 per week,
• max 700 deposits to max value of CAD$75,000 per month,

InstaDebit

For first 7 days from the day of first deposit:

• max 5 deposits to max value of CAD$100 per day,
• max 5 deposits to max value of CAD$100 per week,
• max 5 deposits to max value of CAD$100 per month,

After 7 days for 83 days:

• max 10 deposits to max value of CAD$400 per day,
• max 20 deposits to max value of CAD$1,300 per week,
• max 80 deposits to max value of CAD$5,000 per month,

After 90 days:

• max 20 deposits to max value of CAD$500 per day,
• max 50 deposits to max value of CAD$2,000 per week,
• max 200 deposits to max value of CAD$8,000 per month,

E-check

For first 7 days from the day of first deposit:

• max 3 deposits to max value of CAD$100 per day,
• max 3 deposits to max value of CAD$100 per week,
• max 3 deposits to max value of CAD$100 per month,

After 7 days for 83 days:

• max 5 deposits to max value of CAD$200 per day,
• max 10 deposits to max value of CAD$650 per week,
• max 40 deposits to max value of CAD$2,600 per month,

After 90 days:

• max 20 deposits to max value of CAD$500 per day,
• max 50 deposits to max value of CAD$2,000 per week,
• max 200 deposits to max value of CAD$8,000 per month,

Credit cards

For first two months from day of first deposit:

• 14 credit card purchases and/or CAD$2,000 per day,
• 50 credit card purchases and/or CAD$4,500 per week,
• 70 credit card purchases and/or CAD$7,000 per month,

Over two months from day of first deposit:

• 20 credit card purchases and/or CAD$7,000 per day,
• 100 credit card purchases and/or CAD$23,500 per week,
• 350 credit card purchases and/or CAD$47,000 per month;

For customers that wish to impose limits to help them stay in control of their gambling, the following options are available within the Responsible gaming tools section of the Menu:

For customers that wish to exclude themselves from the site, https://cagamblemate.com/ offers a self-exclusion facility explained here.

Customers can access a full history of deposits and withdrawals by visiting the Cashier section of the Menu.

Keep your login username, ID and password safe and secure. Please note that no person from CaGambleMate will ask you for your password at any time. Do not give your password to any person, whether they are purporting to be from CaGambleMate or not.

https://cagamblemate.com/ aims to ensure all our customers to have the best experience possible. However we recognise there may be times where this may not be the case. Players experiencing dissatisfaction with our site and Games are free to contact our live help team 24/7 for assistance or email to info@cagamblemate.com.

Should you feel your dispute was not handled in an appropriate manner you are welcome to contact the Head of Customer Support by completing our Customer Satisfaction Survey which is available after every live chat interaction with our team. To assist as best as we can, please have the following details ready:

• Login name
• First and last name
• Email address
• Game ID if the dispute is game related

Our Live Help team will respond to your dispute within 48 hours. Should the Live Help team not be able to satisfy your dispute they will escalate that to the relevant team to address these concerns. We will endeavour to provide a final response to your dispute within fourteen (14) days.

Any player not happy with the final resolution may contact iGaming Ontario directly at https://igamingontario.ca/en/player/player-support or if you feel it is regulatory in nature, then to the AGCO at https://www.agco.ca/about-agco/contact-us/feedback-and-complaints.

Customers can access the terms and conditions here.